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Terms & Conditions
 
Delivery Charges
Delivery within New Zealand is made by NZ Post. International delivery is by International Airmail.
 
NZ Delivery Address Order is for Fabric/Patterns Only $4.00
NZ Delivery Address  Order includes at least One Doll $8.00
Australia/South Pacific Delivery Address - Order is for Fabric/Patterns Only $8.00
Australia/South Pacific Delivery Address - Order includes at least One Doll $16.00
Rest of World Delivery Address - Order is for Fabric/Patterns Only $15.00
Rest of World Delivery Address - Order includes at least One Doll $30.00

Delivery Timeframes
We will endeavour to deliver New Zealand orders within 3-5 days of receipt of your order if for any reason we cannot fill your order we will email you to let you know.
For overseas orders, our delivery timeframes are as follows:
Australia & South Pacific 3 to 10 working days
United Kingdom & Europe 5 to 10 working days

Problems with your Order
If your order is not to your satisfaction, please contact us at
enquiries@redhendesigns.co.nz and please include an explanation of the problem you have with the order.
We will replace or credit any transit breakage. Any replacements are subject to stock availability. We will always keep you informed.
We do not offer refunds on patterns unless an error has been made or an item is defective.

Privacy
Your privacy is important to us. We will not share your information with any other party. Credit card purchases are made through PayPal, so we do not store any of your credit card details.

Payment
We accept credit card payments through Paypal only. New Zealand residents may use bank deposit (on-line banking or bank deposit) into my bank account. These details will be emailed to you when you order from us.

Wholesale Orders
We welcome orders from retailers who would like to stock my designs. Please note that minimum quantities will apply. Please contact me for more details.

Copyright
All content, including images and patterns, are copyright and may not be reproduced in any format.
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